INSECTA AI — Products

01

A voice agent that speaks like a human; it calls, talks and runs the process from start to finish.

Two-Way Call HandlingAnswers inbound calls and places outbound ones from a single intelligent system.
Live TranscriptionTurns every conversation into text in real time, separates speakers and records it with sentiment analysis.
Fits Your WorkflowConnects easily to the systems you already use, moving customer and call data to the right place at the right time.
Performance DashboardShows call volume, resolution rate and agent performance on one screen, with customisable reports.
Handover to a HumanTransfers the call to a live representative along with the conversation history whenever needed.

02

Chats 24/7 with users on your website, WhatsApp and in-app, answering their questions instantly.

MultichannelWorks on the web, on WhatsApp and inside your mobile apps.
24/7 SupportAnswers users instantly, at any hour of the day.
Information SupportAnswers questions about your products, services and FAQs.
RoutingGuides users to the right process based on what they need.
Lead CaptureCollects customer details and requests, and creates leads.
Status UpdatesReports on order, application and transaction status.
Company KnowledgeAnswers using your own company content and documents.
Live SupportHands the conversation over to a live representative when needed.

03

Turns conversations into text in real time with high accuracy. Multilingual support, Turkish included.

Real TimeTurns speech into text instantly and with high accuracy.
MultilingualUnderstands speech in multiple languages, Turkish included.
Speaker SeparationAutomatically tells apart the different speakers in a conversation.
Analysable DataTurns conversations into searchable, analysable data.

04

Turns text into a natural, fluent voice that fits your brand.

Natural VoicesFluent, clear speech that sounds close to real human conversation.
Brand VoiceA voice experience that matches your brand's tone and style.
Intonation & EmphasisAdapts emphasis, tone and pace to the meaning of the sentence.
MultilingualNatural, fluent speech across different languages.
Voice CustomisationDifferent voices and speaking styles to suit each scenario.

360°call visibility

05

Analyses conversations and lets you track agent performance and call outcomes from a single dashboard.

Intent AnalysisIdentifies the purpose of the conversation and what the customer is asking for.
Sentiment AnalysisTracks how the customer feels and how that changes through the call.
Outcome AnalysisReveals how the conversation ended and which actions were taken.
Agent PerformanceCompares and tracks how your agents perform across conversations.
ReportingTurns call data into meaningful reports.

hrs→minprocess time

06

Automates repetitive manual work so your business processes run faster and more efficiently.

Process AutomationRuns repetitive, manual steps automatically.
Data TransferAutomates the flow of data between different systems.
Document ProcessingExtracts the information you need from documents and passes it to the right process.
Task ManagementTriggers tasks and next steps automatically, based on your rules.
Saves TimeCompletes manual work that used to take hours in a fraction of the time.

Powerful AI solutions under one roof.